- Homecare service
Radfield Home Care Havering & Romford
Report from 18 January 2024 assessment
Contents
Ratings
Our view of the service
Radfield Home Care Havering and Romford provides care and support to people living in their own home. Not everyone using Radfield Home Care Havering and Romford receives regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection there were 38 people using the service. We carried out our remote assessment activities between 31 January and 08 February 2024. This assessment was carried by using technology such as video and telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. We visited the location on 02 February 2024 to collaborate our evidence. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.
People's experience of this service
People were supported by regular staff who were safely recruited and who had the relevant training and qualifications to support them safely. There were sufficient staff to meet people's needs and ensure no care calls were missed. Staff understood how to protect and safeguard people. Risk assessments had been carried out to identify the risks people faced. These included information about how to mitigate those risks. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements. Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Regular audits and checks were undertaken to ensure the service was run well. The management team worked with a number of health and social care professionals, and this helped to ensure people’s needs were fully met. Staff demonstrated a strong level of engagement, a real sense of pride of working for Radfield Home Care Havering and Romford and there was a high level of staff satisfaction. There were systems in place to monitor how the service was run to ensure people received a quality service. The service sought feedback from people who used the service and their relatives and acted upon.