Radfield Home Care Havering & Romford

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and their families were involved in developing their care and support plans. The provider actively encouraged people to feedback back on the care provided which use to drive improvement and shape the service and culture.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had a robust system to monitor, assess and drive improvements to the quality of their service. Various audits were carried out by the registered manager, including audits of care plans and risk assessments, health and safety and staff training. The provider sought feedback to improve the service. People and staff were asked to provide feedback and the provider used this feedback to continuously develop the service. The registered manager and staff undertook regular training to help drive learning and continuous improvements at the service. The registered manager and office staff also carried out spot checks of staff's practices regularly to monitor the quality of care provided to people. People’s equality characteristics were considered and recorded in their care plans. The culture and values at Radfield Home Care Havering and Romford meant that equality, diversity and inclusion was promoted and people’s cultural and religious needs were respected. In addition, Staff were aware of the need to be inclusive in their delivery of care. Training was provided to ensure awareness of diversity, equality, and inclusion.

The management team had developed a very positive culture, which placed people at the centre of their care. People were included in decisions about how their care and support were provided. They received person-centred care that met their needs and promoted positive outcomes. People were consistently involved in planning and reviewing their care and they told us they felt they were in charge of their care. One relative said, “We leave a note if [person] want something specific tasks to be completed. Staff will leave a note to update that [person] completed their task.” One person also said, “They know me and my likes and dislikes.” Feedback from people who used the service and relatives was complimentary about Radfield Home Care Havering and Romford. Both people and their relatives told us they were satisfied with the care they received and would recommend the service to other people. One relative said, “The managers are fantastic, all staff are so lovely. Have gone along to open days, have a social club every Wednesdays. Family are able to attend which is great.” Another relative said, “Registered manager is available to listen. She’s there to provide the best personalised service for [person].”

Staff were positive about working for the service and how they were supported in their work. A staff member told us, “Registered manager is very approachable, would have not stayed in job if I didn’t have that support.” Another staff member said, “[The registered manager] is a good manager, she is really lovely to work with. She gives you a lot of encouragement, If you have a problem, you go to her and she tries her best to sort it.” The registered manager and provider operated an open-door policy where staff and other professionals could contact them if they had any concerns. They also mentioned that the management team were approachable and included them in discussions about the care and support being provided.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.