Primary Ambulance Services Limited - Operations Centre Also known as Primary Ambulance Services

Updated 3 August 2022

The service was inspected in January 2022 where several regulatory breaches were identified. We served the provider a notice of decision, under Section 31 of the Health and Social Care Act 2008, to suspend the service from 27 January 2022 until 10 March 2022. We also issued requirement notices for breaches of regulation 12, 13, 15, 17 and 18. The suspension was extended from 11 March 2022 until 18 March 2022, in order for the service to provide evidence setting out how they had addressed each of the concerns identified.

We carried out a focused inspection on 10 May 2022, at this inspection we identified ongoing regulatory breaches and served the provider a notice of decision, under Section 31 of the Health and Social Care Act 2008, to suspend the service from 11 May 2022 until 22 June 2022. We also issued nine requirement notices.

This inspection focused on the concerns identified in the notice of decision.

Updated 3 August 2022

Primary Ambulance Services Limited - Operations Centre is operated by Primary Ambulance Services Ltd. The service opened in 2009. It is an independent ambulance service based in South Ockenden, Essex providing patient transport services to the public and private sector. The service primarily serves the communities of the London and Essex area.

The service is registered to provide the following regulated activity:

• Transport services, triage and medical advice provided remotely
• Treatment of disease, disorder or injury

We inspected the service using our focused inspection methodology.

The service was previously inspected in May 2022. As a result of this inspection we took urgent action to suspend the registration of the provider, scheduled to end on 22 June 2022. This inspection was a focused follow up inspection to review if all areas of concern had been resolved and the risk of harm to patients had been removed. We did not rate the service at this inspection.

As a result of this inspection, concerns had been rectified and a decision was made not to extend the notice of decision, under Section 31 of the Health and Social Care Act 2008, to suspend the service. Therefore, the provider was able to continue regulated activities following this inspection.

Updated 6 July 2022

Our rating of this service stayed the same. We rated it as inadequate, See the summary above for details.