- Dentist
Dr Seema Bahl Dental Practice
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 14 May 2024. We found the practice had met regulations. The practice had systems to manage risks, and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Dr Seema Bahl Dental Practice is in Notting Hill, London and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 1 principal dentist, 1 associate dentist, 1 qualified dental nurse, 1 trainee dental nurse, 1 dental hygienist, 1 practice manager and 1 receptionist. The practice had a visiting implantologist who worked when required. The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist, the dental nurse, the receptionist and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. Between 1 May and 14 May, we received feedback from 6 patients. Comments included, ‘Professional and excellent service. Explanation of every step the dentist is going to do’ and ‘A very warm and friendly dentist who is also very competent.’ On the day of inspection, we spoke with 3 patients. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. One patient said, ‘A complete perfectionist. I would never have anyone else look at my teeth!’ Staff gathered feedback from patients and demonstrated a commitment to acting on feedback. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Patients commented positively about the standards of cleanliness.