4 Commonwealth House

4 Commonwealth House is a domiciliary care agency providing the regulated activity of personal care to people living in their own homes. At the time of our inspection there were 2 people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care from staff who knew them well. There was a safeguarding policy in place and the registered manager and staff knew how to identify and report any concerns.

Staff had been safely recruited and pre-employment checks carried out, and the service had enough staff currently to meet the needs of the people using the service.

Staff had received an induction and training to enable them to meet people’s needs. We saw supervisions, spot checks, competency checks and meetings for staff were carried out and staff told us they felt supported by the registered manager to perform their role. People were supported with their medicines by trained members of staff.

The registered manager carried out an assessment of people’s needs and how they liked to be cared for. Care plans included guidance for staff on how to meet those needs. People’s nutritional needs were met. They were supported to maintain a balanced diet and where required supported to eat and drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had access to personal protective equipment (PPE), and regular competency checks had been carried out by the registered manager.

We received positive feedback about the leadership and management of the service. There were systems in place to monitor, maintain and improve the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 2 August 2017 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.