Hillside Care Home

Updated 2 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by 2 inspectors.

Hillside is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed the information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who worked with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with 7 people who used the service and a family member about their experiences of the care provided. We also spoke with the registered manager and 6 members of staff including nurses, care workers and ancillary staff.

We reviewed a range of records. This included 6 people’s care records. We looked at records in relation to staff training and supervision.

Updated 2 November 2023

About the service

Hillside Care Home accommodates up to 119 people who require personal and nursing care. The service provides accommodation in four separate units over two floors. At the time of the inspection there were 72 people using the service.

People’s experience of using this service and what we found

An assessment of people’s needs was completed, and the outcomes were used to develop their care plan. Care plans clearly set out people’s needs and how they wished them to be met.

People’s health and wellbeing was monitored in line with their care plan and staff responded promptly to any changes. Prompt referrals were made to external health and social care professionals where this was required for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were inducted into their role and received ongoing training and support they needed to carry out their role effectively.

People were treated with kindness and their privacy, dignity and independence was respected and promoted. People were involved in decisions about their care and their views and opinions were obtained through regular care reviews and general discussions. Relevant others were involved where this was appropriate.

People received the support they needed to communicate effectively, and they were provided with information in a way they could understand.

The providers complaints procedure was made available to everyone and complaints were listened to and used to improve the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published June 2019).

Why we inspected

This was a planned inspection to review the key questions Effective, Caring and Responsive which were rated requires improvement at the last comprehensive inspection carried out in June 2019.