• Doctor
  • GP practice

OHP-Drayton Medical Practice

Overall: Good read more about inspection ratings

Maer Lane, Market Drayton, Shropshire, TF9 3AL (01630) 652158

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 8 April 2020

OHP – Drayton Medical Centre is part of the provider at scale organisation Our Health Partnership (OHP).

Our Health Partnership (OHP) currently consists of 189 partners across 37 practices providing care and treatment to approximately 359,000 patients. The provider has a centralised team to provide support to member practices in terms of quality, finance, workforce, business planning, contracts and general management, whilst retaining autonomy for service delivery at individual practices. OHP also provides a mechanism by which practices can develop ideas to support the sustainability of primary medical services and provide a collective voice to influence change in the delivery of services locally and nationally.

OHP added OHP – Drayton Medical Centre as a location to their registration in September 2017. 

OHP Drayton Medical Practice is located within a primary care centre and shared with community services. The practice is a training practice for GP Registrars and medical students. The practice is based across two floors, there is a lift to the first floor with wheelchair access to all areas and toilet facilities on both floors. The practice is part of the NHS Shropshire Clinical Commissioning Group (CCG). The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury.

The practice holds a General Medical Services (GMS) contract with NHS England. A GMS contract is a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract.

The practice operates from OHP Drayton Medical Practice, Maer Lane, Market Drayton, Shropshire TF9 3AL.

At the time of the inspection there were approximately 17,500 patients of various ages registered and cared for at the practice. The practice provides GP services in an area considered of average deprivation within its locality. Deprivation covers a broad range of issues and refers to unmet needs caused by a lack of resources of all kinds, not just financial. The patient age profile is mainly comparable to local and national averages. The practice population is predominantly white with a higher percentage of unemployment levels and patients with long-term health conditions compared with local and national averages. Life expectancy at the practice for patients is 78 years for males and 83 years for females, which is comparable to the national average.

The practice team includes 11 GP Partners, nine practice nurses (including a nurse manager), two health care assistants, two phlebotomists, a practice manager, a management assistant, a reception manager, IT supervisor, reception and administrative staff.

The practice is open from 8.30am to 6pm Monday to Friday. When the practice is closed patients are directed towards the out of hours provider via the NHS 111 service. The practice provides a range of services to include some Directed Enhanced Services, for example, minor surgery, childhood vaccination and immunisations.

Further details can be found by accessing the practice’s website at www.draytonmedicalpractice.nhs.uk

Overall inspection

Good

Updated 8 April 2020

We carried out an announced comprehensive inspection at OHP Drayton Medical Practice on 21 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The practice had a part-time community and care co-ordinator to help assist patients of any age in need of help, support and advice by offering a signposting service and support.
  • Regular meetings were held with staff to communicate to share information and practice performance.
  • Leaders were knowledgeable about issues and priorities relating to the quality and future of services. They understood the challenges and were addressing them.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review the significant events reporting and recording system to improve the quality of patient care from lessons learnt.
  • Ensure the parents/guardians and siblings of children on a protection plan or in need are identified on the practice clinical system.
  • Extend the database of safety alerts to include all prescribing guidance.
  • Develop a formal system for reviewing nurse clinical decisions made in minor illness/injury clinics held.
  • Provide the escalation route to complainants should they not be happy with the outcome or the management of their complaint.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice