Pippins Residential Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The key question of Well-led was rated good at our last inspection and continues to be rated good following this assessment. There were effective systems in place to monitor the quality of the service, identify shortfalls and make changes to improve the service. It was clear the service worked with professionals to improve the quality of life of people living at the service. The management team had followed the provider’s processes to make sure risks to people were managed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff members commented about the provider being very supportive and approachable. We saw evidence of lots of effort to promote a caring, person-centred culture for example speaking to a person living at the service about how they wanted to spend their day and supporting that person to do what was important to them.

The management team had the skills, knowledge and experience to lead effectively. Mentoring and one to one support from the management team was in place to support staff. For example, we observed the deputy manager supporting a member of staff with the use of the digital care planning system. Staff were able to approach the management team and ask for support when needed.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they liked working at the service. They said they were able to ask the management team about additional training and raise concerns, staff told us they found the managers very supportive.

The management team had oversight of the service, they were open and transparent when things went wrong. There were effective systems in place to monitor the quality of the service. The registered manager and deputy manager completed regular checks and audits on all areas of the service. These audits had identified shortfalls and actions had been taken to rectify the shortfalls. The provider had development systems to support the registered manager to strive for improvement. People’s care records were stored on a digital care planning system which was protected by passwords, so that only staff who had been authorised to access the information, could do so. Important messages were communicated to staff through meetings at the start and end of their shift, and notes of these meetings were recorded on the digital care planning system.

People told us there were no restrictions to their families and friends visiting the service. People told us they had medical professionals such as their GP, district nurse and opticians visit them in the service One person told us, “I am comfortable here and staff support me, I feel fortunate to be living here.”

Staff supported people to engage in activities in the community and the service had an activities coordinator that would ensure activities were meaningful to the people living at the service, such as supporting people to find volunteering jobs and preventing people from feeling lonely.

We spoke with two visiting healthcare professionals who visit the service regularly, who confirmed staff supported them during their visits, and they had no concerns about the service.

The service shared information with partners to improve the quality of care for the people living at the service.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.