Updated 14 November 2024
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our assessment 4 people were using the service. Date of assessment: 26 November to 6 December 2024. This was an ‘assessment using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment. The rating at the last inspection was requires improvement (published 11 October 2023). At the last inspection, we identified breaches of regulations relating to person-centred care and good governance. At this assessment, we found there had been improvements and the provider was no longer breaching any regulations. The rating for this service has changed to good. We found people received safe care. Risks to their safety and wellbeing had been assessed and planned for. People received their medicines safely and as prescribed. There were enough suitable staff, and they had the training and support they needed to care for people well. People’s needs and choices were assessed so that care could be planned in a person-centred way. People consented to their care and treatment. The staff worked closely with other professionals to help make sure people’s needs were met. People were cared for by kind and supportive staff. There were effective systems for monitoring and improving the quality of the service.