Aniis Care

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our assessment 4 people were using the service. Date of assessment: 26 November to 6 December 2024. This was an ‘assessment using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment. The rating at the last inspection was requires improvement (published 11 October 2023). At the last inspection, we identified breaches of regulations relating to person-centred care and good governance. At this assessment, we found there had been improvements and the provider was no longer breaching any regulations. The rating for this service has changed to good. We found people received safe care. Risks to their safety and wellbeing had been assessed and planned for. People received their medicines safely and as prescribed. There were enough suitable staff, and they had the training and support they needed to care for people well. People’s needs and choices were assessed so that care could be planned in a person-centred way. People consented to their care and treatment. The staff worked closely with other professionals to help make sure people’s needs were met. People were cared for by kind and supportive staff. There were effective systems for monitoring and improving the quality of the service.

People's experience of this service

People using the service and their families were happy with their care and treatment. They told us they had good relationships with the staff, who were familiar and well trained. They said the staff arrived on time and offered the support they needed. People felt safe and supported to take risks. Their medicines were managed in a safe way. People told us they knew how to make a complaint and felt the provider responded well when there were any concerns and when changes were needed. People had been consulted during needs assessments and were involved in making decisions about their care. They told us care was personalised. People and their relatives felt the service was well-managed and responsive to their feedback.