Aniis Care

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. People’s needs and choices were assessed and planned for. The staff worked with other professionals to provide personalised care and make sure people’s needs were met. The provider involved people using the service and their families in decisions and obtained their consent to care and treatment. Staff monitored people’s health and wellbeing and responded appropriately when changes were needed. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs and choices were assessed so that care could be planned to meet these. People and their relatives confirmed they had been consulted, letting us know the management team visited them and discussed their needs and what they wanted from the service. We saw that assessments were comprehensive and detailed. The assessments had been used to create care plans. The staff told us these were helpful to enable them to provide personalised care. Care plans and assessments were regularly reviewed and had been updated to reflect changes in people’s needs and circumstances. People confirmed this and the provider showed us evidence of regular review meetings.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

People were supported to stay healthy, and the staff had a good understanding of their healthcare needs. People using the service and their families confirmed they were satisfied with this aspect of the service. During initial assessments, the manager discussed people’s health conditions. Information about these was included in care plans. The provider had obtained additional fact sheets about some health conditions, common symptoms and things to watch out for. Staff had training to help them understand about some health conditions, such as diabetes. They worked closely with other professionals and alerted them when they identified concerns or deterioration in a person’s health. The management team kept an audit trail to show how they had responded when people became unwell, contacting medical professionals and adapting care plans. They also liaised with therapists to ensure people’s mobility needs were assessed and they had the right equipment in place to stay safe.

People’s care was monitored so that changes could be made when needed. The staff completed logs to show how and when they had cared for people. These included details about their health, emotional wellbeing and condition of their skin. Staff alerted managers and people’s families when they had concerns, and these were followed up by the management team. Family members told us the agency kept in touch and made sure they were aware of how the person was.

People had consented to their care and treatment. The provider consulted with them and involved them in making decisions about their care. For people who lacked the mental capacity to make decisions, the provider had carried out capacity assessments and consulted with people’s representatives to make decisions in their best interests. People confirmed staff obtained consent before providing care. The staff had completed training about the Mental Capacity Act 2005 and understood their roles and responsibilities in relation to this