Aniis Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. At the last inspection, we found systems and processes for monitoring and improving the quality of the service had not always been operated effectively. At this assessment, we found improvements had been made and the provider was no longer breaching regulations. There was a positive culture, where people using the service and staff felt valued and safe. There were effective systems for monitoring and improving the quality of the service. The management team were knowledgeable and worked closely with staff to support people. There were a range of suitable policies and procedures. Staff knew how to speak up about concerns and how to contribute their ideas.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There was a positive culture where people using the service, their representatives and staff were empowered to make decisions. People and their relatives told us they were happy with the care and support from the agency. Staff enjoyed working there. All the staff told us they would recommend the agency as a place to work and the service to care for a loved one. Comments from the staff included, ‘’The best thing about Aniis Care is supporting vulnerable members of our community’’, ‘’I am proud to be part of this team’’, ‘’The agency values both its staff and clients and there is a strong commitment to providing high-quality care’’, and ‘’The care provided is professional and compassionate, and the team works hard to ensure clients’ needs are met with respect and attention.’’ External professionals spoke positively about the culture at the agency. Their comments included, ‘’[Deputy manager] took the time to come along to an event where one of the employees was congratulated for producing outstanding and insightful work.’’ Another professional told us, ‘’The level of professionalism [they had witnessed] was indicative of the whole service.’’

The registered manager and deputy manager were experienced and had qualifications in care. They worked alongside the staff to provide hands on support, as well as guidance and mentoring. The management team knew people who used the service well and were responsive to requests for change from people and staff. People using the service and their relatives told us they knew the managers and had regularly met with them.’’ Staff told us they felt the service was well-led. One member of staff commented, ‘’The management team ensures staff have the resources and training we need; and there is always a collaborative approach to providing high quality care.’’ External professionals told us they thought the service was well managed by capable and inclusive leaders. One external professional told us, ‘’In my view the service is well managed, they are flexible and proactive.’’ Another professional commented, ‘’Managers at Aniis Care are responsive.’’

The provider had procedures which enabled staff and others to speak up if they had concerns. Staff told us they knew how to do this and felt confident raising concerns. People using the service and their relatives explained they knew how to speak up if needed.

The provider valued diversity in the workforce. Managers and staff confirmed that they were treated fairly. Staff were given time off to celebrate religious and cultural events. Staff were matched with people who shared a similar language, culture or religion where possible and when people wanted this. This enabled them to provide culturally sensitive care. Staff told us their individual needs were met. Their comments included, ‘’The service is responsive and ensures my specific requirements including personal and cultural needs are met’’ and ‘’The company values both staff and clients creating a positive, motivated work environment.’’

There were effective systems for monitoring and improving the quality of the service. At the last inspection, we identified improvements were needed in this area. At this assessment, we found the provider had made the required improvements. They had created robust systems for auditing and managing the service. These ensured that care was delivered as planned, that records were clear, accurate and up to date and that stakeholders were happy with the service. The management team carried out daily checks to ensure the service was being well delivered. They also carried out spot checks visiting people in their homes and observing staff. They asked people using the service, relatives and staff for feedback and we saw they acted on this, making improvements when needed. The provider also completed comprehensive monthly audits. These showed how they had monitored and checked all records and people’s care. They had identified when improvements or learning were needed and had made the required changes. Records were clear, up to date and accurate. The provider made checks on these and we saw they had identified and responded to areas for improvement.

The provider worked in partnership with other organisations. They collaborated with the local authority commissioners and healthcare providers to make sure people received seamless and joined up care which met their needs. For example, they requested additional training and guidance for staff to help them learn about changes in people’s needs following treatment and hospital admissions. The external professionals we spoke with confirmed this.

The provider had systems for learning and improving the organisation. There were a range of policies and procedures which had been updated to reflect legislation and best practice. The management team attended events organised by other organisations to help develop their knowledge and learning. Since the last inspection, the provider had implemented changes to the service to ensure better record keeping and systems for auditing and improving. The staff told us they were involved in learning opportunities, both with training and by learning discussions with the management team about key areas of practice.