Quayside

Updated 28 August 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector.

Service and service type:

Quayside is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did before the inspection:

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also reviewed previous inspection reports and notifications about significant events at the service sent by the provider.

During the inspection

We spoke with two people who were able to give us limited feedback about their experience of receiving care. The other people declined the opportunity to speak to us. We spoke with the registered manager and four care staff.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and supervision. A variety of records relating to the management of the service including, policies, audits and risk assessments.

Updated 28 August 2019

About the service:

Quayside is a 'care home’ which can accommodate up to eight people in one adapted building. At the time of inspection, there were eight people living at the service at time of inspection, who had care needs associated with their mental health conditions

People’s experience of using this service:

People were encouraged to manage risks in relation to their health and wellbeing in a positive and supportive way. People were protected against the risks of suffering abuse or avoidable harm and there were safe systems in place around medicines, infection control and recruitment of staff.

People received personalised care and were involved in the planning and reviewing of their care. Assessments of people’s needs ensured they received appropriate support around their healthcare and nutrition.

People were encouraged to build their skills and become more independent in their everyday lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff in place who were caring and knowledgeable about their role. People were treated with dignity and respect and staff respected their right to privacy.

The leadership of the service was strong. The registered manager understood their role and sought to make continuous improvement through monitoring the quality of the service. The provider had established good links with other stakeholders to help ensure people had access to the right services and support.

The home has been rated Good overall as it met the characteristics for this rating in all five of the key questions. More information is in the full report, which is on the CQC website at: www.cqc.org.uk

Rating at last inspection:

The service was rated good at our last inspection (published 6 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.