The Care Quality Commission
  • Doctor
  • GP practice

OHP-Small Heath Medical Practice

Overall: Good read more about inspection ratings

2 Great Wood Road, Birmingham, West Midlands, B10 9QE (0121) 766 8828

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at OHP- Small Heath Practice on the 12 March 2024. Overall, the practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

27 Feb 2019

During a routine inspection

We carried out an announced comprehensive inspection of OHP- Small Heath Medical Practice on 27 February 2019.

The practice was previously inspected under the previous provider in May 2016 and was rated Good overall.

During this inspection in February 2019, we based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and Good for all population groups.

We rated the practice as good for providing safe, effective, caring, responsive and well-led services because:

  • The practice had effective systems and processes to keep patients safe and protected from harm.
  • The practice monitored performance and took action to improve when the practice was not meeting targets.
  • All staff we spoke with were well informed on issues affecting the practice including learning from significant events and complaints.
  • Staff told us they felt supported by management and were encouraged to develop.
  • Patient feedback was mostly positive about the way staff treated patients and results from the national patient survey showed that 100% of patients that responded to the survey had confidence and trust in the healthcare professional they saw or spoke to.
  • We saw the practice was working hard to improve the health of their patient population and was taking a proactive approach in trying to improve bowel cancer screening uptake.
  • The practice was able to demonstrate the action they had taken to improve their appointment system had resulted in improved patient satisfaction.

The areas where the provider should make improvements are:

  • The practice should continue to monitor and improve its system for identifying carers, including young carers to further advise and support and to be responsive to individual needs.
  • The practice should continue obtaining feedback from patients on its appointment and telephone systems to determine if implemented changes have improved patient satisfaction.
  • The practice should continue to take action to improve uptake with cancer screening and child immunisation.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.