APDA Homecare c/o Daycare and Development Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received a personalised service that met their individual abilities and needs. Staff were responsive to people’s needs and wishes. The provider encouraged people to provide feedback on the care and support received which they use to drive improvement and shape the service and culture. There were systems in place to monitor aspects of the service and the quality of care provided.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and family members spoke positively about the service and said people’s needs were being met. Feedback indicated that communication between the service and people and family members was positive and people were encouraged to provide feedback and openly raise issues if needed. A person receiving support told us, “If I had any complaints, I would let the manager know but firstly I would let my carers know. I know how to complain.” A family member said, “I contact 2/3 people in the office. Nothing wrong with anything. They send feedback forms as well.”

Staff were complimentary about working at the service and said they felt valued. They told us the service was a good place to work. Staff were clear about their roles and responsibilities. They had a good understanding of the ethos of the service and the importance of treating people equally regardless of their abilities, their background or their lifestyle. The manager told us, “We are a campaigning organisation. We support people to break down barriers and will question and address inequalities.”

Management carried out audits and checks which monitored the quality of the service provided. If shortfalls were identified, management took appropriate action. Management also sought feedback from people and family members. These were gained through the use of satisfaction surveys. Where people had any cultural or religious needs, these were clearly recorded to ensure staff were aware of them and could help support people to meet these needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.