Buttercup House Care Home

Updated 20 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 6 November 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 20 November 2020

About the service:

Buttercup House is a residential care home. It provides personal care and accommodation for up to 20 older people. There were 20 people living at the service at the time of inspection, some of whom were living with dementia.

People’s experience of using this service:

People and relatives were very happy with the quality of care at Buttercup House.

Staff were motivated to ensure that people had meaningful occupation and remained active in their everyday lives. The provider had developed links with local community resources to organise activities and events which people could participate in.

Staff treated people with dignity and respect. They understood people’s needs and were patient in their approach. People received individualised care and followed daily routines which they were comfortable and familiar with. People were supported responsively and with compassion when receiving care at the end of their life.

The provider had made adaptions to the home to make it suitable for people living with dementia. The environment was safe, whilst remaining homely and welcoming.

There was a positive atmosphere at the home. Staff were motivated in their role and the registered manager was approachable and in tune with people’s needs. There were enough staff in place, who received appropriate training and support in their role.

People and relatives felt comfortable raising issues with the provider. There were appropriate systems in place to gain people’s feedback and respond to complaints.

The provider and directors visited the home regularly and were motivated in making improvements to the home. There were systems in place to monitor the quality and safety of the service.

There were safe systems in place to manage people’s medicines and other risks associated with their health. People had appropriate access to healthcare services and external stakeholders were consulted when required. People were protected from the risks of suffering abuse or coming to avoidable harm.

People were involved in developing their care plans and relatives fed back positively about the collaborative relationship they had with the provider. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection:

The service was rated good at our last inspection (report published 27 April 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk