Oak House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. One person living at Oak House recently had a change in their physical needs, the registered manager and the team adapted the service to support these needs and therefore the person was able to continue residing at Oak House. Themed nights were in place each week for people to enjoy and the garden had a vegetable patch and greenhouse where people were able to choose what they wanted to grow, at the time of the inspection there were pumpkins and tomatoes being grown. One relative told us “It doesn’t feel like a care home, when (Name) has been visiting us and returns to Oak house, staff say “Welcome home (Name).”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were supported to access health appointments in the community. One professional said “The service has an excellent holistic approach to ensuring healthcare needs are met and communication with health colleagues.”

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. Information about how to raise a complaint was accessible for people around the home and was provided in an easy read format for people.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.