The Robert Atkinson Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At the lasted rated inspection this key question was rated as good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People and relatives found staff treated them with dignity and kindness. Staff sought people’s views about how to support them and, when appropriate, relative were included them in discussions about the support being offered. The registered manager enabled staff to deliver person-centred care and this was the fundamental basis of the design of the service. Processes were in place to take account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The registered manager also monitored care packages in ways to ensure staff well-being was maintained and they had adequate support to deliver the service. When staff reported people’s needs had changed the registered manager ensured action was taken to ask health and social care professionals to review whether the care package needed to be altered. People reported staff promoted their independence. They knew their rights and had choice and control over their own care, treatment. and wellbeing. Staff provided care in a timely and responsive manner. The provider ensured staff treated colleagues from other organisations with kindness and respect. Overall, staff felt the provider cared about and promoted their wellbeing, and supported them to deliver person centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they received kind, respectful and compassionate care from staff who used positive, respectful language. People said, “They have loads of respect for me. The care workers know that I have arthritis, and they do the shopping for me,” “They are very friendly and caring because they know me well,” and “The carers speak my language. I have a good laugh and enjoy their company. They are very good.”

Staff treated people as individuals. They discussed how they worked with people in a person-centred manner and tailored their approach to match to individuals wishes.

The service delivered support which met people’s personal, cultural, social and religious needs are understood and met. Systems were in place to ensure staff delivered person-centred care and the registered manager regularly completed audits and checks to make sure these aims were met.

People told us they were supported to make choices; their independence was promoted, and they were supported to make decisions about how their care needs were met.

Staff understood people had the right to have choice and control over how their care needs were met. They encouraged individuals to make choices for themselves. People confirmed they were involved in decisions about their care.

Systems and processes were in place to ensure the service delivered person-centred care where people had choice and control over how staff met their needs. In the care plans we reviewed, we saw that staff had ensured care plans contained pertinent information about people’s needs and preferences to enable staff to provide appropriate care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Overall staff found the registered manager valued them equally and respected the expertise and experience they brought to the team. They confirmed the working environment fostered effective teamwork and supported their well-being. A staff member said, “I find that my views are listened to and that any suggestions I make for improving the service are taken on board. Management values staff input and often considers our feedback when making decisions or implementing changes, which helps enhance the quality of care and work environment. My suggestions are taken seriously, and many are used. This collaborative approach helps ensure that we continuously learn and improve the service.”

The registered manager ensured staff had the skills and knowledge to carry out their role effectively. Staff completed training in relevant areas to ensure they could carry out their role safely and competently. Staff supervisions were being completed in line with the company policies and expectations. They were investing in staff development to provide a progressive and expert workforce. The registered manager actively encouraged and supported staff to complete personal and group development. They were a constant advocate of self-reflection and improvement.