Turning Point Rochdale and Oldham

Updated 17 September 2019

Turning Point Rochdale and Oldham is a community substance misuse service that is registered to provide the regulated activity treatment of disease, disorder or injury to clients over the age of 18 years. The service offers a variety of support interventions for people that are affected by drugs and alcohol. Interventions include a range of group work, one to one recovery worker support, substitute prescribing, health and wellbeing, harm reduction, relapse prevention, needle exchange and support with employment and housing. The service also offer support for families and carers. Detoxification is provided at the service in a combination of ambulatory and home detoxification.

The service has a registered manager in place and is co-commissioned by Rochdale and Oldham councils.

The service operates from two locations, Oldham and Rochdale and is open five days a week, Monday to Friday with one late night opening at each location.

The service was previously run by another provider. Turning Point Rochdale and Oldham has been registered with the Care Quality Commission (CQC) since 3 March 2018 and has not previously been inspected.

Updated 17 September 2019

We rated Turning Point Rochdale and Oldham as good because:

• The service’s premises, including clinic rooms, were clean, tidy and had the appropriate equipment needed to provide quality care and treatment.
• The service provided a range psychological intervention pathways and worked well with other agencies. Staff kept comprehensive care and treatment records that included risk assessments and risk management plans.
• Staff were skilled, knowledgeable and suitably qualified. They were positive and proud to work for the service. Managers were supportive of staff. They had a strong focus on staff wellbeing and updated staff regularly with information relating to the service
• Clients told us they felt supported and were treated with dignity and respect. Staff involved clients in the planning of their care and treatment and the service adapted appointments to meet the needs of the client.
• Turning Point Rochdale and Oldham were taking part in a Foetal Alcohol Syndrome pilot through a Greater Manchester Health and Social Care Partnership programme, and part of the Greater Manchester Population Health Plan initiative.

However:

• Meetings between clients and staff were sometimes disturbed by staff looking for vacant rooms.

Updated 17 September 2019

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