Turning Point Rochdale and Oldham

We rated Turning Point Rochdale and Oldham as good because:

• The service’s premises, including clinic rooms, were clean, tidy and had the appropriate equipment needed to provide quality care and treatment.
• The service provided a range psychological intervention pathways and worked well with other agencies. Staff kept comprehensive care and treatment records that included risk assessments and risk management plans.
• Staff were skilled, knowledgeable and suitably qualified. They were positive and proud to work for the service. Managers were supportive of staff. They had a strong focus on staff wellbeing and updated staff regularly with information relating to the service
• Clients told us they felt supported and were treated with dignity and respect. Staff involved clients in the planning of their care and treatment and the service adapted appointments to meet the needs of the client.
• Turning Point Rochdale and Oldham were taking part in a Foetal Alcohol Syndrome pilot through a Greater Manchester Health and Social Care Partnership programme, and part of the Greater Manchester Population Health Plan initiative.

However:

• Meetings between clients and staff were sometimes disturbed by staff looking for vacant rooms.