Randox Health Liverpool

Updated 23 June 2022

Background to Randox Health Liverpool

Randox Health Liverpool Ltd is a private healthcare service registered with the Care Quality Commission since 2015 to provide the regulated activities of diagnostic and screening procedures and treatment of disease, disorder and injury.

The service address is: Ground Floor Unit Exchange Station, Tithebarn Street, Liverpool, L2 2QP.

The service is open Monday to Friday from 8.40am to 5.30pm.

The providers headquarters are based in Northern Ireland and the company has another location in London. The service provides health assessments through a range of health screening packages. Patients provide blood and urine samples which are processed in an on-site laboratory. The purpose of the screening is to provide a detailed review of a patients’ current health status, and to identify any potential underlying health problems. Following the screening process, a comprehensive report is generated and sent to the patient with information about their current and projected future health The majority of packages purchased by patients include a consultation with a scientific consultant, other packages include a consultation with a GP. Scientific consultants are graduates in either a health or life science discipline, who have received further training to analyse and interpret patient results and give advice on how to make lifestyle changes. Any patients requiring further investigations, or additional support not provided by the service, are referred to other services such as a medical consultant or advised to contact their NHS GP. The range of services provided are listed on the provider’s website.

The staff team included; a clinic manager, two phlebotomists, and a personal-co-ordinator. Scientific consultants and a two doctors supported the service remotely. The service was supported by operational managers who are based in Northern Ireland.

How we inspected this service:

Our inspection team was led by a CQC lead inspector and included a GP specialist adviser.

Prior to the inspection we reviewed a range of information including the providers

information request (PIR) completed by the service. During the inspection visit we carried out a tour of the premises and facilities, we looked at procedures in place, we viewed a range of records including the patient record system and we spoke with members of the staff and management team.

Updated 23 June 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Randox Health Liverpool on 20 May 2022 as part of our inspection programme.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the services it provides. Randox Health Liverpool is a private healthcare service providing health assessments for its patients using a range of screening processes. The screening process

involves taking blood samples, urine samples and noting the patient’s bio-measurements, which includes their height, weight, pulse and blood pressure readings. Patients purchase tests from a range of packages which can include up to 350 biomarkers. Samples are tested in an onsite laboratory. Following the assessment and screening process, patients have a consultation with a healthcare expert (either a scientific consultant or a GP) to discuss the findings and any recommended lifestyle changes. Where necessary referrals to other services are made, for example to a specialist consultant. The provider told us the purpose of the service was to provide clients with the knowledge required to improve their health and prevent serious disease in the future. Details as to the service provided and costs can be found on the provider’s website.

The service has a designated registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Randox Health Liverpool provides a range of COVID-19 testing services which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• Staff reported a good culture and systems were in place for quality control and governance.

Whilst we found no breaches of regulations, the provider should make the following improvements:

• Carry out a risk assessment to determine the range of emergency medicines and the equipment required for responding to medical emergencies.
• Review the arrangements for staff access to the patient record system linked to their roles and responsibilities.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care