Randox Health Liverpool

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Randox Health Liverpool on 20 May 2022 as part of our inspection programme.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the services it provides. Randox Health Liverpool is a private healthcare service providing health assessments for its patients using a range of screening processes. The screening process

involves taking blood samples, urine samples and noting the patient’s bio-measurements, which includes their height, weight, pulse and blood pressure readings. Patients purchase tests from a range of packages which can include up to 350 biomarkers. Samples are tested in an onsite laboratory. Following the assessment and screening process, patients have a consultation with a healthcare expert (either a scientific consultant or a GP) to discuss the findings and any recommended lifestyle changes. Where necessary referrals to other services are made, for example to a specialist consultant. The provider told us the purpose of the service was to provide clients with the knowledge required to improve their health and prevent serious disease in the future. Details as to the service provided and costs can be found on the provider’s website.

The service has a designated registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Randox Health Liverpool provides a range of COVID-19 testing services which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• Staff reported a good culture and systems were in place for quality control and governance.

Whilst we found no breaches of regulations, the provider should make the following improvements:

• Carry out a risk assessment to determine the range of emergency medicines and the equipment required for responding to medical emergencies.
• Review the arrangements for staff access to the patient record system linked to their roles and responsibilities.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care