Bentham Road Health Centre - Care Quality Commission

Background to this inspection

Updated 26 July 2017

Bentham Road Health Centre is based in the Mill Hill area of Blackburn. Bentham Road Health Centre provides general medical services and minor surgical services for people of all ages from a purpose built building. The practice is part of the Cornerstone Healthcare Group and has a Christian foundation. The practice is a teaching practice for GPs in training and medical students.

The practice is part of the NHS Blackburn with Darwen Clinical Commissioning Group (CCG) and provides services to approximately 5000 patients under an Alternative Provider Medical Services (APMS) contract with NHS England.

The average life expectancy of the practice population is comparable to the local average and slightly below the national average (81 years for females, compared to the local average of 80 and national average of 83 years, 76 years for males, compared to the local average of 76 and national average of 79 years).

The age distribution of the total practice’s patient population is broadly in line with local and national averages although it is noted there is a higher percentage of female patients under the age of 34 years and male patients under the age of 14 years when compared to the national average. The practice caters for a higher percentage of patients who experience a long standing health condition (69%, compared to the local average of 56% and national average of 54%). The practice percentage (62%) of its population with a working status of being in paid work or in full-time education is above the CCG average (57%) and the same as the England average (62%). The practice has a lower percentage (2%) of its population with an unemployed status when compared to the CCG average (7%) and England average (5%).

Information published by Public Health England rates the level of deprivation within the practice population group as two on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.

The practice is staffed by two GPs that are partners within the wider Cornerstone Healthcare Group (one male and one female) and one long-term locum GP (male). In addition the practice employs two practice nurses and one healthcare assistant. Clinical staff are supported by a practice manager, a site manager and a team of administration and reception staff.

The practice is open between 8am - 6.30pm Monday, Thursday and Friday, between 8am - 8pm Tuesday and Wednesday and between 8.30am – 12.30pm Saturday. The practice is part of a federation of GP practices and patients are also able to attend appointments at a number of local health centres as part of this arrangement.

Outside normal surgery hours, patients are advised to contact the out of hours service by dialling NHS 111, offered locally by the provider East Lancashire Medical Services.

Overall inspection

Good

Updated 26 July 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bentham Road Health Centre on 13 October 2016. The overall rating for the practice was good, although the practice was rated as requires improvement for safety.

The full comprehensive report on the October 2016 inspection can be found by selecting the ‘all reports’ link for Bentham Road Health Centre on our website at www.cqc.org.uk.

This inspection was an announced desk based inspection carried out on 31 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulation that we identified in our previous inspection on 13 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

The practice is now rated as good for safe services, and overall the practice is rated as good.

Our key findings were as follows:

Portable electrical appliances were tested to ensure they were in good working order and safe to use.
Infection prevention and control audits were being carried out on a six-monthly basis.
An assessment of the fixed electrical appliances had been conducted.

A Legionella risk assessment had been carried out and there was evidence to demonstrate that water outlets were tested on a regular basis.
Patient specific directions (PSD) for the healthcare assistant to administer vaccinations were signed by the prescriber before the treatment was administered.

There were systems in place to monitor the stock of single use items to ensure they were within their expiry date and safe for use.
Systems were in place to disseminate patient safety alerts and manage significant events.
The practice business continuity plan was shared with staff so that they were aware of individual roles and responsibilities in the event of the plan being implemented.

The provider had resolved the concerns for safety identified at our inspection on 13 October 2016 which applied to everyone using this practice, including this population group. The population group ratings at the inspection in October 2016 were good and there has been no change to this rating as a result of this desktop inspection.

The full comprehensive report on the October 2016 inspection can be found by selecting the ‘all reports’ link for Bentham Road Health Centre on our website at www.cqc.org.uk.

Bentham Road Health Centre Also known as Cornerstone Healthcare

Latest inspection summary

On this page

Background to this inspection

Overall inspection

Letter from the Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP)

People with long term conditions

Families, children and young people

Older people

Working age people (including those recently retired and students)

People experiencing poor mental health (including people with dementia)

People whose circumstances may make them vulnerable