22 Regent Street Leeds

Updated 4 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the first registration. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with one person who used the service. We spoke with three members of staff including the provider / registered manager, nominated individual and a care worker. All three individuals were part of the senior management team for the service.

We reviewed a range of records. This included one person’s care and medicine records and one set of records where an assessment was in progress. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 4 July 2019

About the service

22 Regent Street is a Domiciliary Support Service providing personal care to people in the Leeds area. At the time of the inspection the service was directly supporting one person and was in the process of assessing four additional people for care needs.

People’s experience of using this service and what we found

People told us they received very good care that was well planned and personal to them.

The service had in place systems to assess and manage risk. Contingency plans were in place to deal with unforeseen circumstances. The registered manager spoke about learning from events and service development, although there had been no recent accidents or safeguarding events. Staff recruitments was carried out safely and there were enough staff to deliver care. Medicines were managed appropriately.

Staff had a good understanding of equality and diversity issues. A range of training had been completed and dates when training needed to be updated were monitored. Staff received supervision and appraisals. People’s choices were supported. No one using the service had any restrictions placed on them by the Court of Protection and no individual held Lasting Power of Attorney for anyone being supported. People’s consent was gained in an appropriate manner. People’s health and wellbeing was considered and supported. People told us they did not currently require support with eating and drinking.

People told us the care they received was of a high standard. They said staff were caring and conscientious. They told us they were fully involved in making decisions about their care and were always treated with dignity and respect. People stated the care they received supported and promoted their independence.

Care plans were extremely detailed and gave good information about people’s needs and the support care staff should offer. Care plans had been reviewed, as necessary. People told us their family were fully involved in their care and this was supported by the service. There had been no recent concerns or complaints.

People told us the service was well run and they had confidence in the registered manager. The service had a strong ethos of delivering personal, compassionate care. A range of quality checks and audits were undertaken and people we spoke with confirmed this. Records were detailed, well maintained and easily accessible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 05/06/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the service’s registration date.