- GP practice
Dr Michael Coggan
Report from 23 January 2024 assessment
Contents
Ratings
Our view of the service
Dr Michael Coggan (Otherwise known as Harewood Surgery) is a GP practice located in Harwich, Essex, registered to deliver the regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, treatment of disease, disorder or injury and surgical procedures. We carried out an assessment between 14 and 16 February 2024. The assessment included an onsite activity, and a remote assessment that included interviews with staff and clinical searches on the practice’s patient records system. Prior to the assessment we requested evidence from the practice. The practice is situated within the Suffolk and Northeast Essex (SNEE) Integrated Care Board (ICB) and delivers General Medical Services (GMS) to a patient population of about 2,770 people. The practice is part of a wider network of GP practices within the Clacton Primary Care Network (PCN). There is one main GP partner and 2 regular locum GPs. There is a nursing team of 5, 1 nurse manager, 2 nurse practitioners, 1 nurse and 1 healthcare assistant. There is a team of reception/administration/secretarial and dispensing staff. The practice has staff working at the practice from the Primary Care Network (PCN) these included a care coordinator, physiotherapist, children's mental health worker, and a digital and transformation lead. There were clear governance, management, and accountability arrangements in place. Whilst we found no breaches the provider should: Continue to work on reducing the number of antibacterial prescription items prescribed in line with local and national averages. Improve systems to evidence learning opportunities for all staff from complaints to improve the quality of care.
People's experience of this service
Patients were positive about their care and treatment. We asked the practice to share details of Care Quality Commission (CQC) Give Feedback on Care process on their website. We received over 100 positive comments from patients via Give Feedback on Care forms. The practice reviewed feedback from the national patient survey and where possible acted on comments or suggestions made. Any complaints were used to improve practice and procedures. There was an active Patient Participation Group who told us the practice listened to feedback.