Background to this inspection
Updated
3 August 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes in Halifax, Huddersfield and the surrounding areas.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 24 June 2019 with telephone calls to people who used the service. We visited the office location on 01 July 2019.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with four people who used the service, one relative and one representative about their experience of the care provided. We spoke with the registered manager at the office location an spoke with two care workers by telephone.
We reviewed a range of records. This included two people’s care records and medication records. We looked at two staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including policies and procedures.
Updated
3 August 2019
About the service
LG Caring Limited is a domiciliary care service providing support with personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting ten people with personal care.
People’s experience of using this service and what we found
Everyone we spoke with said they would have no hesitation in recommending the service to family and friends. People were very complimentary about the registered manager and care workers. One person said, “[Name of care worker] is amazing, just wonderful, it is not just a job to her it is a way of life.”
There were enough care workers to meet people’s needs. The registered manager took great care when appointing new staff to make sure they were suited to their role. However, this was not always supported by detailed records. We made a recommendation about the recruitment procedures.
People told us they were supported by a regular team of care workers. They said they received their calls on time and the service had never missed a call. People were confident care workers had received appropriate training to meet their needs.
When people were supported with medicines this was done safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care workers were trained and supported to understand their roles and responsibilities.
People told us care workers were kind and caring and treated them with respect. Care workers understood the importance of respecting people’s diverse needs and promoting independence.
The service worked in partnership with other agencies to make sure people received the right care and support.
Auditing and quality assurance processes were in place to enable the service to identify where improvement was needed. The registered manager was open and transparent and created a culture which was friendly and welcoming.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 01/06/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.