We carried out a review of the data available to us about L G Caring Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about L G Caring Ltd, you can give feedback on this service.
LG Caring Limited is a domiciliary care service providing support with personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting ten people with personal care.
People’s experience of using this service and what we found
Everyone we spoke with said they would have no hesitation in recommending the service to family and friends. People were very complimentary about the registered manager and care workers. One person said, “[Name of care worker] is amazing, just wonderful, it is not just a job to her it is a way of life.”
There were enough care workers to meet people’s needs. The registered manager took great care when appointing new staff to make sure they were suited to their role. However, this was not always supported by detailed records. We made a recommendation about the recruitment procedures.
People told us they were supported by a regular team of care workers. They said they received their calls on time and the service had never missed a call. People were confident care workers had received appropriate training to meet their needs.
When people were supported with medicines this was done safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care workers were trained and supported to understand their roles and responsibilities.
People told us care workers were kind and caring and treated them with respect. Care workers understood the importance of respecting people’s diverse needs and promoting independence.
The service worked in partnership with other agencies to make sure people received the right care and support.
Auditing and quality assurance processes were in place to enable the service to identify where improvement was needed. The registered manager was open and transparent and created a culture which was friendly and welcoming.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 01/06/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.