Joycecare

Updated 7 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 9 June 2022 and ended on 13 June 2022. We visited the location’s office on 9 June 2022.

What we did before the inspection

We reviewed the information we held about the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We visited the office and spoke with the registered manager. We reviewed records, including one person’s care plan and risk assessment, policies and procedures relating to staff recruitment and training and a variety of records relating to the management of the service, including quality monitoring systems and audits. Following our site visit we spoke with one relative to gain their feedback on the service they receive.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 7 July 2022

About the service

Joycecare is a domiciliary care agency located within the Borough of Bexley. It provides personal care and support to people living within their own homes. Not everyone using Joycecare may receive a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there was one person using the service.

People’s experience of using this service

A relative spoke positively about the registered manager and the service they received. There were safeguarding policies and procedures in place. There were enough staff to meet people’s needs. Risks to people were assessed and managed to ensure their needs were safely met. Procedures were in place to reduce the risk of infections and there was enough personal protective equipment.

Assessments of people’s needs and wishes were completed before they used the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and respectful. Staff understood people's diverse needs and supported them appropriately. People's communication needs were assessed and met. People knew how to make a complaint if they were unhappy with the service.

There were systems in place to monitor the quality of the service and the care that people received. The registered manager took people’s views into account and used feedback to help drive service improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC 25 February 2019 and this was the first inspection. At the time of our inspection the registered manager was the only member of staff working at the service. Although there were policies, procedures and systems in place to support the management of a larger service we were unable to make a judgement on there effectiveness as they were not operational and therefore unable to rate the service at this time.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.