Joycecare

Joycecare is a domiciliary care agency located within the Borough of Bexley. It provides personal care and support to people living within their own homes. Not everyone using Joycecare may receive a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there was one person using the service.

People’s experience of using this service

A relative spoke positively about the registered manager and the service they received. There were safeguarding policies and procedures in place. There were enough staff to meet people’s needs. Risks to people were assessed and managed to ensure their needs were safely met. Procedures were in place to reduce the risk of infections and there was enough personal protective equipment.

Assessments of people’s needs and wishes were completed before they used the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and respectful. Staff understood people's diverse needs and supported them appropriately. People's communication needs were assessed and met. People knew how to make a complaint if they were unhappy with the service.

There were systems in place to monitor the quality of the service and the care that people received. The registered manager took people’s views into account and used feedback to help drive service improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC 25 February 2019 and this was the first inspection. At the time of our inspection the registered manager was the only member of staff working at the service. Although there were policies, procedures and systems in place to support the management of a larger service we were unable to make a judgement on there effectiveness as they were not operational and therefore unable to rate the service at this time.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.