Chevington Lodge

Updated 6 July 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector.

Service and service type:

Chevington Lodge is a care home for older people, the majority of whom were living with dementia. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided in line with the Health and Social Care Act 2008 and associated Regulations.

Notice of inspection:

This inspection was unannounced.

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with two people who used the service and two relatives to ask about their experience of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with the deputy manager, the two owners, and three care staff. We looked at five records in relation to people who used the service. We also looked at staff files and records relating to the management of the service, recruitment, policies, training and systems for monitoring quality.

Updated 6 July 2019

About the service:

Chevington Lodge provides accommodation and personal care for up to 43 older people, some of whom were living with dementia. At the time of our visit 36 people were using the service.

What life is like for people using this service:

In 2018 Camanchi Care Limited took over ownership of Chevington Lodge, registering with the Commission on 5 July 2018. This is the service’s first inspection since it changed ownership. The management team, including registered manager, remained the same as it was under the previous ownership.

People who live at Chevington Lodge have their needs met by sufficient numbers of suitably trained staff. People told us staff were kind and caring and knew them as individuals.

The environment was comfortable and safe. Plans were in place to make adaptions to the environment to support people living with dementia to orientate themselves around the service more easily.

People were supported to remain engaged and had appropriate access to meaningful activity.

People were offered a choice of meals which met their nutritional requirements. The risk of people becoming malnourished was identified, monitored and managed.

People received the support they required at the end of their life.

Plans were in place to improve people’s care plans and make it easier for staff to find key information about people’s needs. The new care plans we saw in place contained sufficient information for staff to provide care to people.

Positive comments about the management team and providers were made by people who used the service, relatives and staff.

Since taking ownership of the service, the new providers had carried out thorough audits to identify areas for possible improvement. There was an improvement plan in place detailing what improvements they intended to make.

The service worked well with other organisations to ensure people had joined up care. People were supported to have input from external healthcare professionals in a timely way.

People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People’s views were acted upon.

See more information in Detailed Findings below.

Rating at last inspection:

This is the first inspection since the service was registered on 5 July 2018.

Why we inspected:

This was the service’s first inspection.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.