Jackman's Lodge

Updated 30 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

Two inspectors carried out the inspection.

Service and service type

Jackman’s Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was not at the home on the day of inspection. We were supported during the inspection by the home’s deputy manager.

Notice of inspection

This inspection was unannounced.

Before the inspection

We reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law.

During the inspection

We spoke with eight people who lived at the home and two visiting relatives. We spoke with six staff including the deputy manager, the chef and four care staff.

We looked at care records for four people, including their assessments, care plans and risk assessments. We read minutes of staff meetings, residents’ and relatives’ meetings and the results of surveys. We checked four staff recruitment files, medicines management and recording, accident and incident records, quality monitoring checks and audits.

After the inspection

The registered manager sent us information about the activities scheduled for the remainder of the year.

Updated 30 August 2019

Jackman’s Lodge is a care home without nursing for a maximum of 30 older people, including people living with dementia. There were 29 people living at the home at the time of our inspection, two of whom were receiving respite care.

People’s experience of using this service:

People’s care was designed and planned to meet their individual needs. Care plans were personalised and developed with the input of people and their families.

People were supported to maintain good health and to access healthcare services when they needed them. Staff worked well with other professionals to ensure people’s needs were met.

Staff were kind and caring and treated people with respect. They encouraged people to make choices about their care and respected their decisions. People’s religious and cultural needs were known and respected.

People felt safe when staff provided their care. Measures had been implemented to minimise any risks involved in people’s care. Guidance was provided for staff to ensure they supported people safely and in a consistent way.

Staff received the training they needed for their roles and had access to management support through supervision and appraisal. Staff shared information effectively to ensure people received care that reflected their needs.

People who lived at the home, their families and staff had opportunities to give their views about the service and these were listened to. Residents’, relatives’ and staff meetings took place and satisfaction surveys were distributed regularly.

People had access to a range of activities and events and had opportunities to access their local community. People’s friends and families could visit whenever they wished and were encouraged to be involved in the life of the home.

The home had a strong management team which provided good leadership to staff and communicated effectively with people, relatives and professionals. The management team maintained an effective oversight of the service, which ensured people’s care was well-planned and managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

At the last inspection the service was rated Good. The report of this inspection was published on 16 March 2017.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.