We carried out a review of the data available to us about Jackman's Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Jackman's Lodge, you can give feedback on this service.
People’s experience of using this service:
People’s care was designed and planned to meet their individual needs. Care plans were personalised and developed with the input of people and their families.
People were supported to maintain good health and to access healthcare services when they needed them. Staff worked well with other professionals to ensure people’s needs were met.
Staff were kind and caring and treated people with respect. They encouraged people to make choices about their care and respected their decisions. People’s religious and cultural needs were known and respected.
People felt safe when staff provided their care. Measures had been implemented to minimise any risks involved in people’s care. Guidance was provided for staff to ensure they supported people safely and in a consistent way.
Staff received the training they needed for their roles and had access to management support through supervision and appraisal. Staff shared information effectively to ensure people received care that reflected their needs.
People who lived at the home, their families and staff had opportunities to give their views about the service and these were listened to. Residents’, relatives’ and staff meetings took place and satisfaction surveys were distributed regularly.
People had access to a range of activities and events and had opportunities to access their local community. People’s friends and families could visit whenever they wished and were encouraged to be involved in the life of the home.
The home had a strong management team which provided good leadership to staff and communicated effectively with people, relatives and professionals. The management team maintained an effective oversight of the service, which ensured people’s care was well-planned and managed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
At the last inspection the service was rated Good. The report of this inspection was published on 16 March 2017.
Why we inspected:
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.