Spa Medical Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed 1 quality statement from this key question. We found the practice had clear and effective governance processes, which supported the safe delivery of care. Staff were clear on their individual responsibilities and felt supported by management.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Leaders and managers supported staff, and all staff we spoke with were clear on their individual roles and responsibilities. Managers met with staff regularly to complete appraisals and performance reviews. Leaders recognised the importance of training and had identified and offered additional specific training to staff to help develop their skill set. For example, they recognised the Practice Medicines Co-ordinator training would be beneficial to some members of the administration team. The staff members were then able to support the practice in managing patients’ medication queries.

The practice had established governance processes that were appropriate for their service. Staff could access all required policies and procedures. The practice had a structured meeting schedule and held various regular meetings with staff. Actions were clearly documented, followed up and shared with the relevant staff.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.