The Park Medical Centre

Updated 14 December 2018

The Park Medical centre is situated in the Small heath area of Birmingham, within a house conversion. The practice population is approximately 8,400 patients with a higher number of patients under 65 years of age compared to the national average. Approximately 82% of the practice population identify as Black, Minority, Ethnic (BME).
The level of deprivation in the area according to the deprivation decile is one out of ten (The Index of Multiple Deprivation 2015 is the official measure of relative deprivation for small areas (or neighbourhoods) in England.
The Park Medical Centre is led by three GP partners (all male) and three salaried GPs (all female). The practice employs two practice nurses (both female) and a Health Care Assistant (HCA) (female). The practice manager is supported by a senior receptionist and a team of administration and reception staff.
The practice’s opening hours are Monday to Friday 8.30am until 6.30pm. Appointments are available throughout the day from 8.30am until 6.30pm on weekdays. The practice’s out of hours service is provided by Birmingham And District General Practitioner Emergency Room (BADGER). Telephone lines are automatically diverted to the out of hours service when the practice is closed.
The practice is a member of the Smartcare federation that offer extended hours at local hub centres, each weekday from 6.30pm until 8pm and at weekends, on Saturdays from 9am until 6pm and on Sundays from 10am until 1pm.
The practice provides NHS primary health care services for patients registered with the practice and holds a General Medical Service (GMS) contract with the local Clinical Commissioning Group (CCG).
The Park Medical Centre is registered with CQC to provide five regulated activities associated with primary medical services, which are: treatment of disease, disorder and injury; family planning; maternity and midwifery; diagnostic and screening procedures and surgical procedures.

Updated 14 December 2018

This practice is rated as Good overall. The previous rating from 27 October 2017 was good overall with requires improvement in the responsive key question due to continued levels of poor patient satisfaction.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Requires Improvement

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Park medical centre on

29 October 2018 as a follow-up inspection to ensure that the practice had made improvements in areas that were identified during the last inspection.

At this inspection we found:

• The practice had clear and comprehensive safeguarding systems and processes to ensure that patients were safe.
• The practice’s uptake of childhood immunisations was in line with local and national averages in areas. The practice was continuing to take action to improve those that had not met targets.
• Uptake rates of cancer screening were below local and national averages. The practice was aware of this and was taking action to address it.
• Quality improvement activity conducted by the practice was useful and accurate and had led to improvements in patient care.
• Patient satisfaction with the practice in terms of kindness, involvement and dignity were comparable with local and national averages. Some areas were 100%.
• A full range of patient feedback relating to access was considered by the practice, who had adjusted services to meet patient need. These had not yet been fully reflected in GP patient survey satisfaction results and access remained an issue for patients who we spoke with and from CQC comment cards. Unverified data provided by the practice indicated that some improvements to patient satisfaction had been made in terms of online access and access to local hub centres through the federation.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Consider ways to improve infection control practices relating to furnishing and recording.
• Continue to look for proactive ways to identify and support carers.
• Continue with efforts to improve immunisation and cancer screening uptake rates.
• Consider further ways to gather feedback to demonstrate improved patient outcomes and satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018