This practice is rated as Good overall. (Previous rating April 2016 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Drs Prees, Weldon & Hogg on 28 June 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines. The practice had undertaken a number of quality improvement projects to improve patient outcomes.
- Staff involved and treated patients with compassion, kindness, dignity and respect. Survey results were consistently positive about these aspects of care.
- Patients found the appointment system easy to use and reported that they could access care when they needed it.
- There was a strong focus on continuous improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Embed processes to improve reviewing and updating of policies and procedures.
- Take action to share learning from incidents widely.
- Take action to check the MMR status of staff.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.