Updated 2 January 2024
Austen Road Surgery is a NHS GP practice located in a residential area of Guildford. We carried out an inspection between 6 and 8 February 2024. The inspection included on site activity, requesting evidence from the practice and remote interviews of staff. We also completed clinical searches on the practice’s patient records system. We found the practice reviewed incidents and complaints and appropriately investigated and recorded actions taken. Medicines management reflected current and relevant best practice and professional guidance. Patient’s medicines were appropriately prescribed in line with the relevant legislation, current national guidance, or best available evidence. Patient’s needs were assessed using a range of assessment tools to ensure their needs were reflected and understood. Patients received care, and treatment that was evidence-based and in line with good practice standards. There were effective approaches to monitor patient’s care and treatment and their outcomes. Patients could access services when they needed to, without physical or digital barriers. Leaders and staff were alert to experiences and outcomes that could disadvantage different groups of people using their services. There were clear governance, management, and accountability arrangements in place.