Every Sensation

Updated 10 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

We visited the office location on 21 October 2021.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three members of staff including the registered manager, the deputy manager and a support worker. We reviewed a range of records. This included three people's care records and medicine records. A variety of records relating to the management of the service and staffing, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly work with the service. We phoned two relatives of people who used the service about their experience of the care provided and we spoke with two staff. This meant we spoke with five staff in total.

Updated 10 November 2021

About the service

Every Sensation is a service providing personal care to people living in their own homes. It provides long term, short term, and respite to people within the community. At the time of our inspection, the service supported six people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The care and support people received was safe. Staff had the skills and experience they required to care for people effectively and people were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported his practice.

People had person centred care plans. People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately. People and relatives told us staff were kind and compassionate.

Care plans were comprehensive and provided guidance to staff on how to provide support to meet people's individual complex needs. People were supported by a sufficient number of safely recruited staff to meet their needs.

People, relatives and staff felt the management team were approachable, open and transparent. Relatives said they had confidence in staff to perform the health task associated with the complex needs of people and knew when to seek advice and support from other medical professionals.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were the underpinning principles of Right support, right care, right culture. People were given choice and control in a supported way. For example, people had a team of keyworkers and information was provided in a person-centred accessible format. People were fully supported and motivated to undertake activities of their choosing and social interactions were encouraged, which reduced the potential for social isolation and promoted development of social skills.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 21 November 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.