Updated 8 November 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector undertook this inspection.
Service and service type:
Penn Court Residential Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Penn Court Residential Care Home is registered to provide accommodation and personal care and support for up to 30 older persons. The service provides long term and respite care. At the time of our inspection there were 30 people living at the service.
The service was previously registered as Ifield Park Care Home. Ifield Park Care Home was inspected in November 2017 (Report published on 02 February 2018) the service was rated requires improvement. Ifield Park Care Home comprised of four units, Woodroffe Benton House and Goodwin Court providing nursing care, Ellwood Place providing care for people who were living with dementia and Penn Court providing residential care. The services were registered as separate locations in August 2018. The services are still known locally as Ifield Park Care Home. This is the first inspection of Penn Court Residential Care Home under the new registration.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The comprehensive inspection took place on 16 and 25 July 2019. The visit on the 16 July was unannounced, which meant the provider and staff were not aware that we were coming. On 25 July we visited the head office of Ifield Park Care Home Limited to look at records relating to the staff and management of the service.
What we did before the inspection:
Prior to the inspection the provider completed a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed previous inspection reports and notifications received from the service before the inspection. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing any potential areas of concern.
During the inspection:
We spoke with seven people living at the service and three relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, senior care workers and care workers.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at six staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures, records of accidents, incidents and complaints and audits and quality assurance reports were reviewed.
After the inspection:
We continued to seek clarification from the provider to validate evidence found. We were sent additional staff training data that we requested, to corroborate our judgements of the service.