16 July 2019
During a routine inspection
People’s experience of using this service:
We spent time with people during our visits and feedback received from people living in the service was positive. Staff demonstrated empathy and cared for people they supported. People said the service was of a good standard. People were cared for by kind staff who ensured that people received the care they needed and wanted. People told us the staff were, “Fantastic”.
The management and staff created a warm and relaxed environment and we observed a caring relationship between people and all grades of staff. The service was safe, with systems and processes which ensured any concerns were reported to appropriate authorities without delay. There were quality assurance systems in place to help monitor the quality of the service and identify any areas which might require improvement.
The service was well led. The registered manager was committed to developing a service where people received person-centred care. This was evident throughout our visit.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection:
The service was previously registered as Ifield Park Care Home. Ifield Park Care Home was inspected in November 2017 (Report published on 02 February 2018) the service was rated requires improvement. Ifield Park Care Home comprised four units, Woodroffe Benton House and Goodwin Court providing nursing care, Ellwood Place providing care for people who were living with dementia and Penn Court providing residential care. The services were registered as separate locations in August 2018. The services are still known locally as Ifield Park Care Home. This is the first inspection of Penn Court Residential Care Home under the new registration.
Why we inspected:
We completed a planned inspection based on the service's new registration.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.