Alexandra Road Surgery Also known as Alexandra and Crestview Surgeries

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed all 6 quality statements and 17 evidence categories from this key question. Our overall rating for this key question is good. We found staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. Staff supported people to live healthy lives and provided them with support and information relating to their care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from people using the service was positive. People felt involved in their care and treatment and were confident that staff understood their individual health and cultural needs.

Reception staff were aware of the needs of the local community. Digital flags within the patient records system highlighted any specific individual needs, such as the requirement for longer appointments or for a translator to be present. Staff checked people’s health, care, and wellbeing needs during health and medicine reviews.

Staff used acknowledged clinical templates when conducting care reviews to support the review of people’s wider health and well-being. The provider had effective systems to identify people with previously undiagnosed conditions. Staff could refer people with social needs, such as those experiencing social isolation or housing difficulties, to a social prescriber or care coordinator.

Staff told us they plan and delivered patient’s care and treatment with them, including what was important and mattered to them.

We were shown the systems and guidelines used at the practice to ensure care and treatment delivery was in line with legislation and current evidence-based good practice and standards.

Staff told us they work effectively with their primary care network teams and local services to support people. The provider ensured that people only needed to tell their story once by sharing their assessment of needs when they moved between different services.

We spoke with care homes and people living in social care settings that were provided services by the practice. They spoke positively about the how they worked together with the practice to support the people living in social care settings.

Staff provided us the meeting notes which showed the process used by the provider to communicate shared ways of working.

People told us they were supported to live healthier lives.

We saw evidence and were told by the staff how they support people to manage their health and wellbeing so they can maximise their independence, choice and control.

We saw informative posters with screening and health promotional advice for people in the reception area, waiting room, and clinical areas.

Staff told us how they carry out regular audits and shared the learning outcomes at clinical meetings to ensure improvements in care and treatment.

We were provided evidence of regular audits undertaken to monitor people’s care and treatment to continuously improve.

Evidence seen in remote searches we carried out on the patient clinical system showed that patient outcomes were improved, positively, and consistently, to meet clinical and people’s expectations.

People told us that their rights around consent and respect were explained to them when staff delivered care and treatment.

Staff showed us how consent was recorded within patient records.

The provider evidenced to us the consent protocol used by staff to ensure people received appropriate consent. The patient records searches we carried out identified consent was recorded effectively.