- Homecare service
MiHomecare Kensington and Chelsea
Report from 6 November 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 6 November 2024 to 2 March 2025.
Mi Homecare Kensington and Chelsea provides personal care to people in their own homes.
There were 208 people using the service when we carried out the assessment, all of which were receiving personal care. The assessment was carried out by 1 assessor.
During the assessment we contacted 26 people or their relatives, and 21 care staff for their feedback about the service.
We looked at 17 quality statements and found that the service people received was safe, and provided by professional, competent, and well-trained staff. Staff were recruited appropriately, and people were supported, and enabled to take acceptable risks in a proactive, encouraging, way that enhanced their quality of life. It also reduced their social isolation. People were supported by staff working well as a team, and providing joined up, integrated care. This included involving external healthcare professionals. A holistic approach to care was promoted, maintained, and this enhanced people’s independence, by giving them choices regarding the service they received, and control over when they received it. The service gained people’s consent to treatment, and they were encouraged, and supported to maintain healthier diets. The support provided was monitored to encourage people’s improved outcomes. People, and their relatives said the service was generally well managed, and the staff employed, treated people with kindness, compassion, and as individuals, making sure they received equitable service experiences. The service was well led, with good governance, and effective monitoring systems. At the last assessment, the service was rated overall requires improvement with requires improvement in safe, and well-led. At this assessment, the rating has improved to overall good, with good in safe, caring, responsive, and well led.
People's experience of this service
People were enabled to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives said the management approach had improved with the introduction of a new registered manager, was more positive, contactable, and responsive to any concerns or queries they had, and acted on them. They also said, staff were respectful, friendly, and provided good care, and support. They were skilled, well- trained, and provided a safe service, which enabled them to experience positive outcomes regarding their care and support. The support provided, meant people were able to live safely, and were protected from risk of abuse or harm. The registered manager, office, and staff team were responsive to people’s changing needs, concerns, and provided them and their relatives with support to understand safeguarding. People were aware of how to raise concerns if they felt unsafe. The support people received was prompt, appropriate, responsive, and provided by staff who worked well together as a team. People and their relatives had choice and control over the way staff provided care, support and when, although some people said previously this had not always previously been the case. Staff encouraged and supported people to do as much as they could for themselves to maintain and improve their independence. They were supported to maintain social, and family contacts, and pursue interests, and hobbies to reduce social isolation.