MiHomecare Kensington and Chelsea

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The registered manager, management team, and staff were very responsive to people’s needs, and assessed, reviewed, and appropriately adjusted their care plans when required. This included any communication needs. People received equal person-centred care, were given choices, well supported to make them, and encouraged to follow their routines, and interests. They were also encouraged and supported to maintain social contact with friends and family to maintain their independence, and minimise social isolation. People were given enough suitable, and accurate information about the service to make their own decisions regarding whether they wished to use it. Complaints were recorded, investigated, and people provided with outcomes.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives said the provider had explained their rights to be treated equally, fairly, receive the care and support they needed, and they understood those rights. Relatives said staff were responsive to people’s needs, engaged with people, and supported them so that they were included, and had the same opportunities as others to receive the care and support of their choice.

The registered manager, and management team explained that treating people fairly, equally, and empowering them to give their views, and understand their rights was one of the cornerstones of the organisation’s vision and values. People’s experiences regarding discrimination were listened to, and used to ensure their needs were equally met and they received the support they needed in the way they wished.

The provider systems and processes protected people regarding their care, treatment, and support. This was by promoting equality, removing barriers, protecting their rights, and making them feel their experiences of discrimination, and inequality were listened to and acted upon to improve their and other people’s care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.