The Lawson Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The provider had processes in place to appropriately assess people's needs. Patients were confident that their individual needs were fully understood.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they felt practice staff appropriately assessed and fully understood their needs. However, two patients we spoke with stated they did not have enough time during their consultation to discuss all of their concerns.  Following the factual accuracy process, the provider told us that doctors book the amount of time they feel is appropriate for their patients and may deter from addressing multiple concerns in one appointment due to concerns about risk, such as the GP having sufficient time to explore each issue safely. The practice's latest results from the GP patient survey showed they were in line with the local and national average for respondents who stated the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment. Eighty-one percent of patients said the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment.

Leaders and staff told us the practice would use a series of codes and alerts on the patient record to highlight people’s communication needs and any impairments. The practice had systems in place to identify people’s needs and preferences during the registration process. Staff told us they checked people’s health, care, wellbeing, and communication needs during health reviews.

The practice had processes in place to identify people with caring responsibilities. The practice worked closely with social prescribers to assist people in accessing additional support within the local community. People's needs were assessed using a range of assessment tools. Following the factual accuracy process, the provider told us that the practice hosts a carers' group every week to support carers and help them build a network in their community.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.