The Lawson Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had systems to manage current and future performance and risks to the quality of the service, and had taken steps to make service improvements.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Leaders told us that they monitored their telephone and online system to monitor demand and use the information for workforce planning and development. There were named leads in place for key areas and staff were clear about their roles and responsibilities. Staff had access to the policies and procedures, which were reviewed on a regular basis. Staff told us they could provide feedback and they had opportunities to suggest new ideas and innovation.

The practice monitored their rota system to ensure there was sufficient clinical capacity at all times to support demand. Staff had protected time to support their development and this ensured their workload was manageable. The practice had a whistleblowing policy and staff had access to a Freedom to Speak Up Guardian. The practice risk register had identified the actions necessary to mitigate service challenges. The practice's governance structures and systems were regularly reviewed. A business continuity plan was in place. Quality assurance activity and clinical auditing which was used to improve patient outcomes.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.