Lane Ends Surgery

Updated 7 February 2024

We carried out an announced assessment of one quality statement, equity access, under the key question responsive at Lane Ends Surgery on 26 March 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the work that GP practices have been engaged in and continue to provide safe, quality care to people they serve.

Updated 7 February 2024

The GP patient survey data regarding access was in line with or better than the national average. The practice had reviewed and responded to feedback received and were taking action to make improvements. For example, the practice had planned an upgrade to the telephone system to enable additional functions and improve patients experience. Patients were generally satisfied with their experience of using the service.