The Care Quality Commission
  • Doctor
  • GP practice

Lane Ends Surgery

Overall: Good read more about inspection ratings

200 Tulketh Brow, Ashton-on-ribble, Preston, Lancashire, PR2 2JJ (01772) 376299

Provided and run by:
Lane Ends Surgery

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

We carried out an announced assessment of one quality statement, equity access, under the key question responsive at Lane Ends Surgery on 26 March 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the work that GP practices have been engaged in and continue to provide safe, quality care to people they serve.

25 February 2020

During a routine inspection

We carried out an announced comprehensive inspection at Lane Ends Surgery on 25 February 2020. The provider of the service had been inspected previously at a different location address. This location was registered in November 2018 and this was the first inspection of this service.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm. Practice risk assessment processes were wide-ranging.
  • Patients received effective care and treatment that met their needs. The practice provided weekly drop-in baby clinics to provide holistic care to new parents and a comprehensive weekly women’s health clinic.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care. There were comprehensive plans in place to strengthen practice governance.

Whilst we found no breaches of regulations, the provider should:

  • Consider a regular review of all vulnerable children on the register and ensure family members of those children are identified on the health record system.
  • Continue with plans to review practice workflow processes and implement a GP audit of the process.
  • Improve the oversight of GP trainee management of communications and test results to ensure practice policy is followed.
  • Document a formal risk assessment of those medicines not held in the practice for use in patient medical emergencies.
  • Continue with plans to improve patient telephone access to the practice.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care