- Care home
Eleighwater House
Report from 7 December 2023 assessment
Contents
Ratings
Our view of the service
Eleighwater House is registered to provide personal care and accommodation to up to 8 people. The home specialises in the care of older people. The assessment was completed between 13 December 2023 and 9 January 2024. A site visit to gather people’s experiences and observe care practices was carried out on 13 December 2023. Where people were at risk of harm, assessments were carried out, however some of the assessments required additional information to ensure they covered all of the mitigating actions in place. Staff had not always received all the training required. However, they knew people well, knew how to support them safely and people were complimentary about the care they received from staff. We did not find that these shortfalls had impacted people’s care and these issues were rectified during the assessment. There were sufficient and consistent staff to meet people’s needs and provide personalised care and support. Staff knew how to recognise and report abuse and told us they would not hesitate to report any concerns to the registered manager. Staff promoted choices and independence and worked around people’s preferred routines. Staff had received training in equality and diversity and worked in a way that encouraged people to share their views.
People's experience of this service
People felt safe at the home and with the staff who supported them. One person told us, “Yes I feel safe, you have to put your trust in them, the girls are pleasant." We spoke with 3 visiting relatives who raised no concerns regarding the safety at the home. They told us they had total confidence in the staff and management at the home. One relative said it was “Absolutely wonderful, the standard of care and understanding of individual needs is 2nd to none”. Another relative said, “We are so lucky to have found this [home]”. The home was adequately staffed to meet people's needs. One person told us, “There are enough staff it’s all very friendly.” People were complimentary about the staff at the home. People told us, “I am grateful for what they do, couldn’t have a better home”, “Staff are lovely, all lovely and friendly. If I ask they help me and do it” and “The staff are very friendly and helpful don’t intrude, they help me." The 3 visiting relatives who were positive about the staff. They told us, “Staff are really knowledgeable, each are as understanding of [relative] as the [registered manager] is.” and “Small home, precious, they have time for each of them and always someone around.” People were able to make choices about their day to day lives. People told us they could please themselves what time they got up, when they went to bed and how they spent their day. People and relatives spoken too felt able to raise any concerns, and were confident that any issues would be addressed.