- Homecare service
203 Hoylake Road
Report from 9 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 18 July 2024 to 29 July 2024. 203 Hoylake Road is a supported living service. The service predominantly supports people with a learning disability or physical disability. They are also registered to support people with mental health needs, autism, caring for children 0-18yrs, caring for adults under 65yrs and adults over 65yrs. At the time of the assessment there were 5 people using the service in receipt of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We reviewed 18 quality statements during this assessment under the safe, effective, caring, responsive and well-led key questions. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The service was able to demonstrate how they were meeting the underpinning principles of 'Right support, right care, right culture'. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff treated people with kindness, dignity and respect. Staff spent time getting to know people and their specific needs and wishes. Initial assessments were undertaken with people on admission and followed up as part of regular reviews. Risks in people's daily lives were assessed and mitigated. Care plans reflected people’s individual needs, goals and outcomes. Agencies who were involved in people's care needs were reflected within care plans.
People's experience of this service
The Provider was able to demonstrate how they were meeting the principles of right support, right care, right culture. Overall people were positive about the care they received. One person said, “I feel safe and supported." During our visit to people's homes we observed people being offered choice and encouraged to make decisions. People confirmed they received planned, person-centred support which was appropriate and inclusive. People told us there were enough staff available to support them when they needed assistance.