203 Hoylake Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement under this key question: equity in experience and outcomes. People told us they were involved in the development of plans, but some did not feel the review of care plans was as consistent as it could be. This meant some people felt their feedback on care was not always responded to in a prompt manner. This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People described their care and support as positive and were able to express their opinions when they did not agree. People told us they were involved in the development of plans, but some did not feel the review of care plans was as consistent as it could be and feedback on care was not always responded to in a prompt manner.

Staff confirmed they were not aware of anyone they support facing discrimination either within the service or when trying to access other services in the community.

There were systems in place to support people to provide feedback about their support. For example, people could utilise the providers complaints process. Recorded reviews were undertaken withe face to face or via the telephone when people were periodically asked about their views of care and expressed their feedback.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.