Background to this inspection
Updated
11 January 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with five people who used the service and two relatives about their experience of the care provided. We spoke with four members of staff including the operations manager, registered manager, a team leader and care staff.
We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and a variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at quality assurance records. We spoke with two professionals who regularly visited the service.
Updated
11 January 2020
About the service
Radis Community Care (Henffordd Gardens) is an extra care supported living service providing personal care to nine people aged 65 and over at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were cared for by knowledgeable, skilled staff who knew how to keep them safe and protect them from avoidable harm and meet people's needs. People had their risks assessed and staff were guided to manage these safely. People had their medicines as prescribed and there were safe systems in place to monitor this. Staff understood and followed infection control and prevention procedures. Systems were in place to investigate and monitor incidents and accidents to ensure actions were taken to mitigate risks.
People's needs were assessed, and care was planned to meet legislation and good practice guidance. People were supported by staff who were trained, and skills maintained to ensure people’s needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service were in place to support this practice.
People received support from kind and caring staff, who built friendships with people they supported. The management team sought people’s views and acted on people’s ideas for improvements. People's privacy was respected, and their dignity maintained.
People had their needs met, and the service was adaptable to meet any changes in their needs. Staff had the information they needed to provide personalised support and understood people’s health needs. People's concerns were listened to and changes made to improve the service. When people needed support at the end of their life there were skilled staff and systems in place to meet people’s needs.
The management team were open, approachable and cared about people and the quality of the service provided. People knew the management team and staff and were confident with them. The management team continually monitored the quality of the service and ensured improvements were sustained. The management team and staff established good relationships with other professionals and links in the community.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 10/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.